Deliveries & Returns
Deliveries to UNITED KINGDOM
Delivery to most areas of the UK is FREE on orders over £200 and costs £7.50 for orders under £200. Except on product from Sahco & Kvadrat. Delivery charges for Sahco and Kvadrat are £25 for orders under £250.
Delivery lead time varies by item/ brands but its typically 3 - 16 working days in the UK . For a Specific timescale information please e-mail us on email@example.com.
For most items, a signature will be required on delivery. Sample delivery will never require a signature.
Samples are Non-Refundable & Non- Returnable. All samples are delivered using Royal Mail. We do not take responsibility if the samples are lost or damaged, however if you provide us with a proof of damaged items we can send you a replacement.
Please note that samples are just for colour matching, and should not be used for reselling & or making products with them. If we find that they are used for commercial use we have the right to cancel your order.
Samples from different brands will come in different post. and if we do not have a sample in stock it can take up to 3 weeks for delivery.
Please note there is a limit of 12 samples per customer. We have the right to cancel your order if you order more than 12 samples.
Delivery timescales outside of UK
Delivery lead time varies by item and is typically 16 - 20 working days. Specific timescale information is available on each product page or please email us to on firstname.lastname@example.org
Please note that our prices do not include any import tax ( outside the UK). Its the customers responsibility to pay any local taxes.
You can see the returns conditions for all products on individual product pages.
Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure items, and wallpapers that have been printed to order. We cannot accept returns due to incorrect measurements supplied to us.
We are unable to accept returns of part orders of wallpaper. We always recommend ordering samples of fabrics and wallpapers before placing an order.
Returnable items must be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. Wallpaper orders may only be returned as complete orders. The customer pays for the return.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
Please do not accept the order from the delivery company if the package looks damaged.
Cancel or Amend Order:
If you’d like to cancel or make any amendments to your order, please let us know within 4 hour of ordering for a full refund. Please note our opening times are Monday to Friday, 9.30am till 5.00pm.
Complete orders of wallpaper may be returned (expect when made to order). We cannot accept returns of leftover rolls or part of an order.
Fabrics are non returnable.
Our usual exchange and refund policy does not apply to personalised or made-to-measure products, which cannot be returned or exchanged unless faulty or not as described.
This doesn't affect your statutory rights.