Terms & Conditions
Studio 198 Ltd Company Registered in England and Wales. Company Number 11796847. VAT Number GB 345 9281 75 Registered Office: Studio 198 Ltd, 300 Vauxhall Bridge Road SW1V 1AA. www.studio198.co.uk
Studio198 Ltd is committed to ensuring that your personal information collected or provided is secure and protected.
In this policy, “we”, “us” and “our” refer to Studio 198 Ltd & ‘They’, ‘Them’ & ‘Their’
Studio 198 ltd is a distributor of the Altfield group of companies & complies with the sales conditions of Altfield group of companies.
A larger version of our Terms & Conditions is available upon request.
1. General Terms and Conditions of Trade:
i) Any contract entered into with Studio 198 Ltd shall only be on these terms and conditions which overrides all previous terms which may be contained in any document already issued by the Company relating to the sale of its goods. By placing an order with the Company, you accept these terms and conditions. Only a Company Director has the authority to amend any of these terms.
ii) Prices are quoted in UK Pound Sterling (GBP), exclusive of VAT for sales outside the EU and Inc VAT for sales in the UK and are shown per item unless otherwise indicated. Quotations are offered with Errors and Omissions Excluded. Prices in writing are valid for 10 working days.
iii) Force Majeure. Neither Party shall be held liable or responsible to the other Party or be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement when such failure or delay is due to Force Majeure. For the purposes of this Agreement, Force Majeure is defined as causes beyond the control of the Party caused by or results from including, but not limited to, fires, floods, earthquakes, hurricanes, embargoes, shortages, epidemics, quarantines, war, acts of war (whether war be declared or not), terrorist acts, insurrections, riots, civil commotion, acts of God or acts, omissions, rebellion, accident, strike, inability to obtain raw materials, delay or errors by shipping companies or change in Law or delays in acting by any Governmental Authority (except to the extent such delay results from the breach by the non-performing Party or any of its Affiliates of any term or condition of
this Agreement) or similar events beyond the reasonable control of the non-performing Party . The non- performing Party shall notify the other Party of such force majeure within thirty (30) days after such occurrence by giving written notice to the other Party stating the nature of the event, its anticipated duration, and any known action being taken to avoid or minimize its effect. The suspension of performance shall be of no greater scope and no longer duration than is necessary and the non-performing Party shall use Commercially Reasonable Efforts to remedy its inability to perform. The payment of invoices due and owing hereunder shall in no event be delayed by the payer because of a force majeure affecting the payer.
You can only use 1 promotional code at a time. We have to right to cancel your order if you used a code when there is a discount already applied on the product.
i) All goods supplied remain the property of the Company until they have been paid for in full. Customers may sell the goods supplied but any proceeds received for the sale of the goods are specially held in trust for the Company and may not be offset against debts however arising nor for any other purpose than to pay the Company. Title in the goods supplied or proceeds arising from the disposal of the goods lies solely in the Company until the goods have been paid for in full.
ii) Payments can be made direct to our accounts:
Barclays- Beneficiary Name: Studio 198 Ltd
Sort Code: 20-90-74. A/C No: 03857107
IBAN: GB98 BUKB 20907403857107 Swift Code: BUKBGB22
iii) Orders are accepted subject to stock being available unless made to order. Should stock not be available, the product in question will be placed on back order until new stock arrives or are manufactured unless the Company is specifically advised in writing to cancel the outstanding order. Orders which are custom/made to order or treated (Terms & Conditions Section 7.v ) are noncancelable once payment has been received and production has commenced.
iv) A Cutting for Approval (CFA)/Stock Cutting may be requested by the customer or sent by the supplier due to a large dye lot variation from current stock. The CFA is representative of the current stock but may not represent the entirety of the product (such as leather hides). The customer can Approve, Reject or Waive the CFA. If a CFA has been requested or is required, neither Studio 198 or Altfield nor the Supplier will release the order until Studio 198 receives approval or waiver of CFA from the customer. If the CFA is approved or waived the customer forfeits the right to return the product.
i) Packing and Carriage is charged on all domestic mainland United Kingdom non-furniture orders at a minimum rate of £7.50 excluding VAT for fabric and wallcovering ( orders under £200 ) and £35 excluding VAT for leather depending on the weight and number of boxes. If in the case that goods have been wrongly ordered or a customer has changed their mind once the goods have been delivered, we reserve the right to withhold the cost of delivery and collection from any refund that may be due.
ii) For international orders we cannot provide you with a shipping quote until we have received the goods in our warehouse.
iii) If the shipment has been arranged by the client, we do not hold any responsibility If the good are damaged in the transit.
i) For wallpaper, leathers and fabrics & accessories ( cushion, rugs, tieback ) delivered from stock there is a 50% restocking and handling charge. We must be advised within 7 working days of delivery that the goods are not required / have been ordered in error or any other issue with the goods. Returned goods must be returned in original/ sale worthy condition and returned to our warehouse carriage paid. It is advisable insurance is taken out to protect you against damage in transit of the returned goods. There are no returns for custom/special order items or wallpapers, leathers and fabrics which are made to order.
ii) For handmade screens/reproduction furniture, production starts immediately on receipt payment of the
order. Therefore, no modification of the order, nor cancellation of any order will be accepted after this time. Claims with respect to any alleged defect in the quality of our screens/furniture, except damage in transit, must be made in writing upon receipt of the item with pictorial evidence within 7 working days of the delivery date, where this defect could not have been detected immediately. If the furniture has been damaged in transit the customer has the responsibility to notify the carrier regarding the damage on receipt by signing the carriers ticket accordingly. We will not accept liability for damage in transit if this is not done. Signing the carriers ticket with ‘unchecked’ or ‘uninspected’ will not be accepted.
Product queries/complaints:i) Studio198 supplies a variety of natural, bespoke and hand-made products. as with all natural and hand-made products there is an element of variation. bespoke and hand laid products are classed as specialty items where natural flaws can be inherent. colour variations may also occur due to the natural materials used. these are influenced by nature
itself and not considered a fault in or of the product. this applies to all wall coverings, textiles and leathers.
ii) fabrics and wallcoverings from our american fabric & wallpaper suppliers are only supplied in yards therefore some overage may occur to meet the requested quantity in metres. minimum order levels will apply. leather is sold in whole hide increments only unless otherwise specified. as leather is a natural product, hides can have variations in colour, texture and size in accordance with the terms and conditions of trade, section 7.i)
iii) Studio198 is not responsible for calculating the required amount of fabric, wallcovering or leather. we recommend speaking to your installer/upholsterer regarding amounts required as they will understand the needs of the project and space to advise required amounts and wastage.
iv) Studio198 will not be responsible for misuse or incorrect installation of any product. any product installed outside of its standard purpose is the responsibility of the purchaser and installer.
v) no claims will be allowed for labour charges and/or consequential damages under any circumstances. many of our products are handmade or entail hand finishing. products requiring special finishing/colour matching are non-returnable. whilst every effort is made to achieve delivery dates required, these cannot be guaranteed and no damages or claims will be entertained.
vi) your wallpaper hanger, upholsterer, curtain maker must confirm that the correct colourway has been supplied for every item sent and any discrepancy is notified to the company before any hanging, installation or cutting takes place.
of the goods otherwise the goods will be deemed to be in accordance with the order. no complaint will be accepted after the wallpaper, leather or fabric has been treated, cut, upholstered or hung or otherwise installed. where a fault in the product could not reasonably be recognised before starting work, no claim will be allowed for wallpaper hung more than 3 drops of wallcovering, 2 panel/drops of fabric or one hide of leather. if in doubt, stop work and contact Studio198 (photos will be required before site visit can be arranged). please refer to terms & conditions of trade, section 5.v) and 5.viii).
viii) All complaints regarding products must be sent via email with photographs for our review. If a more detail review is required of the product, a site visit will be conducted within the Greater London area. For areas outside of London, we may arrange collection of the product for review. However, if the product is found to be within tolerance or not faulty after a review, it is the responsibility of the purchaser to arrange collection of the product or additional shipping charges may apply if shipped by Studio198
ix) Despite our best efforts, we cannot guarantee that products will colour match if additional stock is ordered at a later date for underorders, repair or refurbishment. It is generally recommended that you order a minimum 15% extra than required for use for repairs or to replace damaged areas, please discuss with your installer before proceeding. for custom/special order items or wallpapers, leathers and fabrics which are made to order.
International Orders and Local Charges:
i) For international orders, customers are responsible for paying any local charges, including but not limited to Value Added Tax (VAT), import duties, and customs fees imposed by their respective countries.
ii) If an international buyer refuses to pay their local charges, resulting in the return of the ordered item(s) to Studio 198 Ltd, the following conditions apply:
iii) Studio 198 Ltd reserves the right to charge the customer for the return shipping and handling fees associated with the returned item(s).
iv) In addition to return fees, a 50% restocking fee will be applied to the total cost of the returned item(s).
v) Studio 198 Ltd will make reasonable efforts to communicate with the customer regarding the return and associated charges. However, if the customer does not respond or refuses to accept responsibility for the return fees and restocking fee, Studio 198 Ltd may take appropriate actions to recover these costs.
By clicking and accepting our terms, you are automatically agreeing to our delivery and return policy. Therefore, we kindly request that you carefully review the return policy prior to accepting our terms and conditions.