Sample Deliveries:

Samples are Non-Refundable & Non-Returnable. All samples are delivered using Royal Mail. While we do not take responsibility if the samples are lost or damaged, if you provide us with proof of damaged items, we can send you a replacement. 

Please note that samples are intended solely for color matching and should not be used for resale or product creation. If we find that samples are used for commercial purposes, we reserve the right to cancel your order.

Samples from different brands may be delivered separately. If we do not have a sample in stock, it may take up to 3 weeks for delivery.

Please be aware that a limit of 10 samples per customer applies, and we reserve the right to cancel your order if you request more than 10 samples.

Sample Delivery Notification:

If you do not receive your samples within 7 working days, please contact us immediately by emailing We will promptly assist you and, if necessary, arrange for a replacement to be sent.


It is essential that you get in touch with us within 30 days of the expected delivery date. Unfortunately, after this period, we may not be able to provide assistance or replacement.